Returns & Refunds Policy
At Cover Up Ashbourne Limited, we are committed to providing our customers with high-quality bespoke coverings and tarpaulins. We understand that sometimes returns may be necessary. This page outlines our returns and refunds policy to ensure a smooth process for all our clients.
Unwanted Returns
We accept returns for unwanted items, provided that they have not been customised. Please take note of the following guidelines:
Items must be returned in their original packaging and condition.
Returns must be notified to info@ashcoverup.com and approved before returning.
Unwanted items that have been customised cannot be returned.
Damaged Goods
If you receive any goods that are damaged upon arrival, it is imperative that you notify us immediately. Please follow these steps:
Contact us at info@ashcoverup.com within 48 hours of receipt.
Provide details of the damage and include photographs if possible.
We will guide you through the process of returning the damaged goods.
Wrong Items Goods
If you receive any goods in error it is imperative that you notify us immediately. Please follow these steps:
Contact us at info@ashcoverup.com within 48 hours of receipt.
Provide details of the damage and include photographs if possible.
We will guide you through the process of returning the damaged goods.
We appreciate your understanding and cooperation. At Cover Up Ashbourne Limited, we aim to prioritise customer satisfaction and ensure your experience with us is seamless.